OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 102 comments received in the last 90 days.
18 October 2025
Kieran Reynolds was very patient and understanding of the financial strains customers are under. He was friendly and courteous throughout.
09 October 2025
Samuel really looks after his customers and is a credit to your company. Very polite, knowledgeable, patient and explained everything in easy to understand jargon. On delivery I received an excellent hand over including setting up the app etc
07 October 2025
Stunning showroom. Knowledgable friendly staff. Amazing product
05 October 2025
Kieran & Jamie made the process very easy with a no pressure sale.
03 October 2025
A FIRST CLASS SERVICE
03 October 2025
Absolutely amazing from start to finish. Syed Bari was incredibly professional and listened carefully to my car needs. The show room was beautiful and we were offered drinks, snacks and made to feel special. All of the staff were friendly.
03 October 2025
Aiden, and Sam were brilliant from start to finish, they kept me informed every step of the way, and were very helpful when i needed to ask questions.
30 September 2025
The BMW centre is one of the very best we've been too and the delivery process was exceptional, Damian was brilliant throughout and his knowledge of the product is second to none.
28 September 2025
Saif made the whole process smooth and stress-free, and I left feeling confident that I'd chosen the right car for me. He notified me of the car delivery and booked me in for collection asap, making collection day/ car set up painless and exciting.
27 October 2025
Good service provided
27 October 2025
was always fully informed.
27 October 2025
Brilliant customer service
26 October 2025
As always I was kept in the loop by merry and Shane
26 October 2025
No faults with service, well handled Followed up
25 October 2025
The car sat around for days on end with no work being done to it and it eventually took an official complaint to resolve the issue
22 October 2025
As per above
21 October 2025
Fast and kept updated
21 October 2025
Car serviced, tyres replaced and car cleaned all on same day
20 October 2025
They did what was expected within the agreed timescales
28 October 2025
Very welcoming and knowledgeable